Returns & Refund Policy

Last Updated: 11 September 2026

Handmade Variation

As our pieces are handmade, natural variations in colour, texture, finish and form are part of their character and are not considered faults.

Your Right to Cancel

For UK online orders, you have the legal right to cancel within 14 days of delivery. You then have a further 14 days to return the goods to us after telling us you wish to cancel.

Items must be returned unused, undamaged and in their original packaging. We may reduce your refund if an item has been handled beyond what is necessary to inspect it, or is returned damaged.

How to Return an Item

Please follow these steps:

1. Email hello@karigarwala.com with your order number and the reason for the return.
2. We will confirm your return and provide the return address and any instructions.
3. Repack the item securely in its original packaging.
4. Send the item back to our UK fulfilment centre using a tracked service, and keep your proof of postage.

Returns are received, inspected and processed at our UK fulfilment centre in Aylesbury. The return address is included on the packing slip enclosed with your order, and we will confirm it again by email when you request a return.

Please do not send returns to our registered office address, as this is not a returns address and items sent there may be delayed or refused.

Return Shipping Costs

Return shipping for change-of-mind returns is the customer's responsibility.

Where an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection law, we will cover the cost of return in accordance with your legal rights.

Refunds

Once your return has been received and inspected at our fulfilment centre, we will notify you by email and process your refund to the original payment method.

Refunds are normally issued within 14 days of us receiving the returned item, or of you providing evidence that the item has been sent back, whichever is sooner.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and clear photographs of the item, the outer packaging and the inner packaging. Once reviewed, Karigarwala will offer an appropriate resolution in line with UK consumer law.

Non-Returnable Items

Some items may not be eligible for cancellation or return unless faulty, including:

• Personalised or custom-made products.
• Made-to-order items.
• Gift cards.
• Items damaged after delivery due to misuse, neglect, or improper handling.

International Returns

International returns must be approved by us before you send the item back. Customers outside the UK are responsible for return shipping costs and any customs charges arising on the return, unless the item is faulty, damaged or incorrect.

Please mark international returns clearly as "RETURNED GOODS" on the customs declaration to avoid additional charges being raised.

Exchanges & Gift Cards

We do not offer general exchanges. Where a return or issue is approved outside statutory rights, Karigarwala may issue a gift card or store credit at its discretion. Gift cards or store credit cannot be used to remove or reduce your statutory rights.

Payment

All payments are taken securely at checkout through trusted third-party payment providers. Karigarwala does not store full card details.

Contact

For any questions about returns or refunds, please contact hello@karigarwala.com quoting your order number.